PLDT is Paying Attention to Bloggers

Yes, that's true. If you don't believe me, read my last 2 blog posts:

PLDT Cebu Sucks! Beware of Juvy Rosario!
How Powerful Blogging Is & Updates on our PLDT Application in Cebu

Everything that led to my first post (PLDT Cebu Sucks...) happened Thursday last week, May 28th. I wasn't able to blog about it immediately 'coz we were busy scrambling to get a subscription from another ISP.

When I wrote that June 1st blog, I wasn't really expecting PLDT to take action to fix our problem. I was just writing my frustrations about what we experienced with our application with PLDT in hopes that other people who are planning on choosing PLDT Cebu as their DSL provider would think twice. Heck, I know anyone who's thinking about getting a DSL connection did some research to know which ISP is better than the rest. That's what I did before we even applied for PLDT.

I posted that blog past 12 midnight of June 1st. And in the morning, I got a surprising call from PLDT SME Vismin Business Head Nilo Bantilan about the complaint that I posted on my blog.

And everything went on a bit smoothly after that. Read my other posts so you'll know what has happened.

I'm happy to find out that PLDT is paying attention to what their blogging customers are saying about them, about their service, about their people. Why? Think about it - they get raw information/feedback from customers about their services and employees. Bloggers are great sources of information for quality assurance within their company. It's one way for them to not resort to micro-managing their people to know what they're lacking in service.

I felt how powerful blogging is today. I don't think anything would've happened with our application if I didn't blog about it 2 days ago. And I'm so glad I did at the right time, at the right moment. I know I was a bit harsh with the words I used in my first post about this whole ordeal but I know people would understand that I wrote it when I was extremely upset that all the stress we experienced waiting was all for nothing. I just felt so ashamed 'coz I was the one insisting to stick with PLDT. If they pulled through for me today, in one way or another, I did, too, 'coz I stuck with them even after everything we went through. We're even now.

I'm not writing this or my last post because I want to advertise PLDT for what they did for us today. I can tell you, however, that with what they did for us is worth blogging about. This time, I'm thanking them for taking action to help us start our business.

Because of this experience, I realized how powerful we bloggers can be. I guess that's why companies right now are looking at bloggers to review their products and services or they also look at what's been blogged about them - to make their people accountable and to know their flaws as a company that they haven't seen or known yet.

I just hope PLDT will continue with this PR move so they can win over more customers or win back those that they've lost in the past years here in Cebu and all over the Philippines.