I bought my Dell laptop last year, in July. And a few weeks ago, the right-click function no longer worked. It took me a few days to call Dell’s customer service hotline, but eventually I did and today, their service tech guy came in and replaced the case of my keyboard and touchpad.
We’ll see. I’m just glad I was able to have the touchpad replaced before the warranty expired (on the 24th 😀 ). Their after-sales customer service is amazing – well, except for the female call center rep (someone said they’re Malaysian) who got my address and contact # wrong. Dell even wanted to send out someone at night yesterday just to get my laptop fixed, but since our home is a li’l far, I had it rescheduled to today.